Getting started
Quick help
Follow the guide and check the free-preview limit.
Preview limit
Free previews are limited to 5/day per visitor to keep costs fair.
Support
Quick answers to common questions, plus file retention and download policies.
Policy
Files & downloads
What we keep, how long we keep it, and how many downloads are included.
Final file retention
We keep your final, full-resolution file for 15 days after creation. After that it’s permanently removed as part of routine cleanup. Need more time? See the “Need more help?” section below.
Download limit
Each purchased file includes up to 3 downloads. If you hit the limit or have trouble downloading, see the “Need more help?” section below.
FAQ
Frequently asked questions
What kind of pet photo works best?
Clear, front-facing, eyes visible, even lighting. Avoid heavy filters and extreme angles.
How do I place the head correctly?
Click once where the head should go, then adjust Scale and Rotation. Use Reset anytime.
Why is there a watermark on my preview?
Previews are watermarked for review. The final high-res file (no watermark) is delivered after checkout.
What’s the free preview limit?
Free previews are limited to 5/day per visitor.
How do I purchase?
Add to cart → See Cart → Pay. You can zoom previews and remove items before checkout.
Need more help?
Contact support
Can’t find what you need above? Our team is happy to help.