Terms of Service & Policies

Digital Portrait Service

Our Process

Qebeo creates custom AI-generated pet portraits using advanced artificial intelligence technology. Here's how our service works:

• Upload & Preview: You upload photos of your pet and select from our costume styles
• Proof Generation: We provide up to 5 watermarked proof previews per portrait session for your review
• Payment & Final Generation: Once you're satisfied with the previews and complete payment, we generate high-resolution final portraits
• Digital Delivery: Final portraits are delivered via email with secure download links

Digital Product Specifications

• Resolution: 3600×4800 pixels (high-resolution for printing)
• Format: PNG with transparent background
• Quality: 300 DPI, print-ready quality
• Delivery: Secure email links with 15-day download window
• Downloads: Up to 3 downloads per portrait

Print Services

Print-on-Demand Fulfillment

Our print services are powered by Gelato, a professional print-on-demand network with facilities in 32+ countries, ensuring high-quality products delivered quickly to your location.

Available Print Products

• Fine Art Posters: Premium paper, museum-quality prints
• Canvas Prints: Gallery-wrapped canvas with black edges
• Framed Prints: Professional frames with and without matting
• Sizes Available: 8×12 inches and 12×18 inches

Print Quality & Production

All prints are produced using:

• Professional-grade printing equipment
• High-quality, fade-resistant inks
• Premium materials from leading manufacturers
• Color-calibrated printing processes

Refund & Return Policy

Digital Products - No Refunds

We provide extensive previews before purchase specifically to ensure your complete satisfaction. Our policy ensures:

• You receive up to 5 proof previews to evaluate your portrait
• Large watermarked previews show the full detail and quality
• No payment is required until you approve the final design
• You have full control over the purchase decision

Print Products - Quality Guarantee

We stand behind the quality of our print products. We offer full refunds or reprints for:

• Defective Products: Printing errors, color issues, or material defects
• Damaged Shipping: Products damaged during transit
• Wrong Products: Incorrect size, type, or item shipped
• Production Errors: Issues caused by our printing partners

What's NOT Covered

Our guarantee does not cover:

• Minor color variations due to monitor display differences
• Natural variations in printing processes (within industry standards)
• Customer address errors or undeliverable packages
• Preference-based returns ("I don't like the color")
• Changes of mind after production has begun

How to Report Print Issues

If you receive a defective or damaged print product:

1. Contact us within 30 days of receiving your order
2. Provide photos clearly showing the issue
3. Include your order number and description of the problem
4. We'll investigate and provide a resolution within 2-3 business days

Order Processing & Delivery

Digital Portrait Delivery

• Processing Time: 5-15 minutes after payment confirmation
• Delivery Method: Secure email with download links
• Download Window: 15 days from delivery
• Download Limit: 3 downloads per portrait

Print Order Processing

• Order Confirmation: Immediate after payment
• Production Start: Within 24 hours
• Shipping: 3-7 business days (varies by location)
• Tracking: Provided via email when shipped

Our Responsibilities & Limitations

What We Guarantee

• High-quality AI portrait generation using advanced technology
• Secure payment processing through Stripe
• Professional print production through certified partners
• Responsive customer service and technical support
• Protection of your personal information and uploaded photos

Service Limitations

• AI Generation: Results depend on photo quality and AI interpretation
• Artistic Interpretation: AI-generated art may vary from expectations
• Technical Dependencies: Service availability depends on third-party infrastructure
• Print Variations: Minor color/quality variations are inherent to printing

Customer Responsibilities

• Provide high-quality, clear photos of your pet
• Review previews carefully before making purchase decisions
• Provide accurate shipping information for print orders
• Report issues promptly within specified timeframes
• Respect our intellectual property and terms of use

Legal Terms

Intellectual Property

You retain rights to your uploaded photos. Generated portraits are provided for your personal use. Commercial use requires separate licensing agreement.

Privacy & Data

We protect your personal information and uploaded photos according to our Privacy Policy. Photos are used solely for portrait generation and are automatically deleted after processing.

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service availability. We are not liable for losses due to service interruptions.

Limitation of Liability

Our liability is limited to the amount you paid for the specific service. We are not responsible for indirect, consequential, or punitive damages.